REFUND & RETURN POLICY

Last updated: 29/08/2026

The short version

You have 14 days to change your mind. Send the item back sealed and unopened and we refund it.

We cannot accept a perfume that has been opened, unsealed, tested or used. Fragrance is a hygiene product and an opened bottle cannot be resold. This applies whether you sprayed it once or half the bottle is gone.

Faulty, damaged or wrong items are always put right. That never depends on the seal.

A fragrance you opened and did not enjoy is not a faulty product. Please read the next two sections before you order.

Your right to change your mind

You have 14 days from the day you receive your order to tell us you are cancelling. You do not need to give a reason.

Tell us by email at help@profumati.ie, or use the form at the bottom of this page.

After you tell us, you have a further 14 days to send the item back to us.

Sealed goods and hygiene

Perfume reaches you sealed in its original cellophane wrap. That wrap is there for hygiene and health protection.

Once the cellophane is removed or torn, the bottle is unsealed and we cannot take it back. Fragrance is applied directly to skin, air enters the bottle the moment it is opened, and no retailer can safely resell it.

This is the sealed goods exception in the Consumer Rights Act 2022. It applies across the EU and it is why perfume retailers throughout Europe use the same rule.

You are welcome to inspect the outer parcel and handle the sealed box, exactly as you would pick a box up in a shop. That does not affect your right to return anything.

Scent is personal, and that is not a fault

Everyone smells fragrance differently. The same bottle can read sweet on one person and sharp on another. Skin type, weather and how much you apply all change the result.

The same goes for how long it lasts and how far it carries. A fragrance that lasts eight hours on a friend may last four on you.

None of that makes a bottle faulty. We cannot refund a fragrance because it did not suit you, because it smelled different than you expected, or because it did not last as long as you hoped. Once the cellophane comes off, that decision is yours.

We would rather you learned this for a few euro than for the price of a full bottle. Buy a sample first if you are unsure. [Link to samples collection.]

What counts as a fault

A fault means the product itself is wrong. For example:

The bottle arrived broken or leaking
The atomiser does not spray
The liquid is discoloured or contaminated
We sent you the wrong fragrance or the wrong size
The batch code shows the bottle is not genuine

Preference is not a fault. How a scent performs on your skin is not a fault.

Refunds

Where you cancel your whole order, we refund the price of the items and the standard delivery cost you paid.

If you chose a faster or upgraded delivery option, we refund the standard rate only. You cover the difference.

If delivery was free on your order, there is no delivery cost to refund.

If you send back part of an order and keep the rest, we refund the returned items only. Delivery was payable on the order either way, so no delivery refund is due.

We refund to your original payment method within 14 days of receiving the item back, or of receiving proof that you sent it, whichever comes first.

If the item comes back damaged because you handled it beyond simple inspection, we can reduce the refund to reflect the loss in value.

We check the seal on arrival. If a returned item reaches us unsealed we cannot refund it. We will tell you and hold the item for 14 days so you can arrange collection at your cost.

Return postage

You pay the cost of sending the item back to us. We do not refund it and we do not provide a prepaid label.

This does not apply where the item is faulty, damaged or wrong. In those cases we cover the return cost.

Use a tracked service. The parcel is your responsibility until it reaches us. We cannot refund a return that never arrives.

Faulty, damaged or wrong items

We pay the return postage. We replace the item or refund you in full, including all delivery costs. You choose.

Your rights under the Consumer Rights Act 2022 last longer than 30 days. Nothing here shortens them.

What we cannot accept

We cannot accept a return where the cellophane has been removed or torn, unless the item is faulty, damaged or wrong.

We cannot accept a return because the fragrance did not suit you, did not smell as you expected, or did not last as long as you hoped.

We cannot accept a return sent after the 14 day window without contacting us first.

We cannot accept samples or decants back, because they ship unsealed by design.

Where to send returns

Include your order number. Returns without one take longer to process.

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